Terms of Service
1. Introduction
1.1. These Terms and Conditions (“Terms") apply to the delivery of Women’s Centered Coaching, HeartHealing® Services, RTT and health coaching or any related products and services (“Services”) which I, Leah Crescenzo Kowalski trading as Leah Crescenzo Connect |Transform (“I”, “me”), agree to provide to you, the purchaser of the Services (“you”, “your”) in exchange for payment of the Fee (as defined below).
1.2. By accessing or using any part of the site, booking any services, or purchasing any products, you agree to be bound by these Terms, including any schedules or linked policies, such as my Privacy Notice and Website Terms of Use, available at www.heyleahc.com and www.leahcrescenzo.com.
2. The Services
2.1. I agree to deliver to you the Services, as detailed in the service description attached at Schedule 1, with reasonable skill and care, consistent with best practice and standards applicable within the therapeutic services and coaching industry within a reasonable time period. To support me in delivering the Services, I may engage the services of my employees, contractors and such other third-party providers as may be necessary.
2.2. I will deliver the Services to you remotely via an online meeting facility, or otherwise as we agree. You will be required to have access to Zoom.
3. Payment terms
3.1. The total price of the Services is as outlined in Schedule 1 (“the Fee”). Prices are inclusive of sales tax.
3.2. If payment is agreed by installments, then you agree to pay in accordance with the installment plan in Schedule 1. Each installment received shall be credited to the outstanding amount of the Fee owed by you until payment of the Fee is received in full.
3.3. Time for payment of the Fee, or any installment of the Fee, shall be of the essence and shall be made without deduction, set off, or any form of withholding except as is required by law.
3.4. If you choose to pay by credit or debit card then you authorize me to charge your payment method without further notice to you. If it is rejected, or fails, but you have still received access to the Services, you agree to provide me with full payment within 7 days from access to the Services being provided.
3.5. The Fee is based on the time, preparation, and expertise required to deliver the Services and is not dependent on your usage or attendance. Therefore, all payments are non-refundable except in the following cases:
3.5.1. You are a consumer and cancel within the statutory 14-day cooling-off period before services begin (where applicable);
3.5.2. I cancel delivery of the Services (as set out in clause 10.3);
3.5.3. You cancel with proper notice under clause 10.2, in which case a partial refund may be granted for Services not yet received.
4. Late Payment
4.1. Without prejudice to any other right or remedy that I may be entitled to, where any payment you owe to me is more than 7 days overdue then:
4.1.1. I shall be entitled to suspend delivery of the Services until payment has been made in respect of the outstanding amount; and
4.1.2. interest shall accrue and be added to your account on a daily basis as from the date payment is due until full payment (including accrued interest) is received. Interest will be calculated on the outstanding Fee at a rate of 5% per annum.
4.2. In the event payment is more than 30 days overdue then I shall be entitled to terminate our agreement and instruct a collection or legal agent to seek recovery of the Fee along with interest and any accrued costs incurred.
5. Your welfare, responsibilities and safe use of the Services
5.1. You agree that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide is true and accurate.
5.2. The Services include therapeutic services and support. Any therapeutic services that are offered are those that I am qualified and insured to provide. While I advocate the benefits that can be experienced through therapy treatments, you accept and understand that results can vary and are not guaranteed. The Services, including any therapy that may be offered or provided to you, re not a substitute for professional mental health treatment or therapy. If you are experiencing a mental health condition or crisis, you agree to seek care from a licensed professional. You will, at all times, remain responsible for notifying me of any medical reason why you should not engage with the Services and any offered therapies or therapeutic support.
5.3. You will remain at all times fully responsible for your own health and well-being. Any access to Women’s Centered Coaching, Rapid Transformational Therapy (RTT), HeartHealing® or other therapeutic support or services is an alternative or complementary form of care and not a replacement to any existing medical treatment that you are undergoing or may require. You agree that should you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner.
5.4. I am certified and insured to provide HeartHealing®, Women’s Centered Coaching, and Rapid Transformational Therapy (RTT®). I adhere to the Code of Conduct of each respective certification body and complete regular continuing professional development (CPD) in all disciplines. Copies of the relevant Codes of Conduct are available upon request.
5.5. I am not a qualified medical practitioner and do not provide medical consultations, diagnosis or advice relating to medical, psychological, psychiatric or health conditions. If you require information or assistance concerning any medical or health related issue then you should seek the advice of your qualified medical practitioner. The Services do not replace (nor promise, nor attempt to replace) any conventional or current health treatment which you may require from a qualified medical practitioner and/or be currently using under specific medical advice. You should not stop taking any medications or undertaking any medical treatments without first speaking to your qualified medical or healthcare provider.
5.6. You will remain responsible for your own emotional state at all times. During delivery of the Services, you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. It is important that you are mentally well enough to use the Services and by purchasing them you are confirming to me that you are and that you accept full responsibility for your emotional wellbeing while engaging with the Services. I reserve the right to pause or terminate delivery if I determine, in my professional judgment, that doing so is in your best interest. I reserve the right to cease delivery or terminate your access to the Services where I have concerns as to your suitability to safely use them.
5.7. Women’s Centered Coaching, RTT, HeartHealing® and any other therapeutic services that are offered to you as part of the Services are intended to deliver powerful change. You accept and understand that you will be involved in uncovering the meaning and interpretation of previous life events and significant relationships and then changing that meaning and any interpretations associated with them. When examining previous life events, you are simply reviewing them, not reliving them and this allows you to understand their meaning in relation to any current challenges you may be facing.
5.8. When we work together you agree to:
5.8.1. be open and honest at all times so that I may understand your specific needs and adapt the Services appropriately in response; and
5.8.2. listen to the personalized recording daily for 25 consecutive days to fully benefit from the Services. You understand that your failure to comply with this requirement may have a significant detrimental effect on your experience and results; and
5.8.3. comply with and respond to any of our requests for information and to take actions and complete tasks in a timely manner in line with the plan we mutually agree.
6. Your Sessions
6.1 Types of Sessions
As part of the Services, you may receive access to:
a) Private one-to-one sessions (“1:1 Sessions”) as detailed in your Service Agreement or Schedule 1; and/or
b) Group sessions (“Group Sessions”), which may also include access to a private Facebook, Telegram, Instagram or WhatsApp group.
6.2 Scheduling and Attendance
For 1:1 Sessions, you are responsible for scheduling using the provided link and attending at the scheduled time. Sessions can be canceled up to 24 hours in advance. Late cancellations or no-shows will result in forfeiture of the session, and a rebooking fee of $25 may apply. Missed sessions must be rescheduled within 14 days, subject to availability, unless otherwise agreed.
For Group Sessions, dates and times will be communicated via email. Sessions are delivered live, and no replacement or replay will be offered for missed sessions, unless otherwise stated.
6.3 Punctuality and Rescheduling
If you are more than 15 minutes late to a 1:1 Session, it may be considered a no-show and forfeited at my discretion.
If I need to reschedule any session, whether 1:1 or group, I will make reasonable efforts to notify you and find a mutually (or majority) convenient time.
6.4 Engagement and Participation
To gain the maximum benefit from the Services, you agree to participate actively, attend sessions with full presence, and complete any suggested practices or tasks between sessions.
6.5 Access and Security
If access to a private portal or group area is required, you are responsible for keeping login credentials secure and notifying me of any breach or suspicion of third-party access.
6.6 Group Session Conduct
When participating in Group Sessions or community spaces, you agree to:
a) Respect the privacy and confidentiality of other clients.
b) Refrain from sharing, recording, or distributing any part of the session without explicit permission.
c) Conduct yourself respectfully and responsibly, avoiding any content or behavior that is offensive, inappropriate, or unlawful.
If you witness or experience any concerning behavior in a group environment, you agree to notify me promptly so it can be addressed appropriately.
6.7 Nature of Group Support
Information shared during Group Sessions or in group channels is intended for a general audience and should not be considered personalized advice unless explicitly stated. If you require more tailored support, please contact me to discuss booking 1:1 services, which are subject to separate terms and pricing.
7. Your Purchase of the Services
7.1. Your order and purchase of the Services is a contractual offer that I may choose to accept.
7.2. My confirmation email confirms acceptance of your order and our legally binding agreement.
7.3. If your order is not accepted, you will be notified by email and a full refund will be provided.
7.4. I reserve the right to make changes to the Services, in whole or part, as reasonably required without notice to you. If changes are made, I will ensure that the Services still match the original description, except where the change enhances the original description. I shall not be liable for any reasonable changes or cancellations that are made to any part of the Services.
8. Your rights when purchasing as a Consumer
8.1. If you are purchasing the Services as a consumer then you will be entitled to a 14-day cancellation period which begins from the date of my confirmation email.
8.2. If you wish to cancel your order within the 14-day cancellation period then you may do so at any time within that period by contacting me via email: leah@heyleahc.com.
8.3. Upon receipt of your notice of cancellation:
8.3.1. if you have not already accessed and/or I have not started delivery of any part of the Services within the 14-day cancellation period, then I shall cancel your order and provide you with a full refund of any Fee you have paid to me; or
8.3.2. if you have accessed and/or I have started delivery of the Services within the 14-day cancellation period, then you acknowledge that you will be responsible for my reasonable costs incurred to date, which will be deducted from any refund due, or invoiced if payment has not yet been made.
8.4. Where I offer you the opportunity to receive immediate access to the Services before the 14-day cancellation period has expired, then if you choose to access the Services immediately, before the 14-day cancellation period has ended, you acknowledge that you will lose your right to cancel in accordance with this clause. This does not affect any other rights you may have as a Consumer.
9. Complaints or Concerns
9.1. I want you to be entirely happy with the Services. In the event you have any concerns, please let me know by email to leah@heyleahc.com and allow me a reasonable amount of time to investigate and resolve your concerns before you take any further action (such as initiating a chargeback or withholding payment).
9.2. When you notify me of a complaint or concern then I will confirm receipt by email and follow my internal complaints handling procedure to investigate and deal with your complaint or concern.
9.3. I reserve the right to vary or re-perform the Services where I consider a concern is justified and in such case these Terms will apply to any re-performed Services.
9.4. Nothing in these Terms affects your statutory rights.
10. Cancellation and Termination
10.1. Our agreement, which is subject to these Terms, begins when you book or access the Services and continues until the Services are delivered, unless it is terminated earlier in accordance with these Terms or we agree in writing to extend.
10.2. You may cancel and end this agreement by providing notice in writing via email to leah@heyleahc.com. Please note that unless the circumstances set out in clause 3.5 apply, no refund will be made and you will remain liable for full payment of the Fee, regardless of cancellation.
10.3. I may cancel the agreement if I am unable to continue providing the Services for any reason. In such circumstances, I will provide notice in writing along with a refund in accordance with clause 3.5.
10.4. I reserve the right to limit, suspend, or revoke your access to the Services if I reasonably consider that you have acted dishonestly, fraudulently, abusively, or in a way that may negatively impact me, my business, my team, or other clients. This includes failure to engage positively with the Services or acting in a way that causes offense or harm.
10.5. If I take action to limit or suspend the Services pursuant to clause 10.4, I will arrange a meeting with you (in person or via phone/video) to discuss the issue and determine whether access should be permanently removed. Should I decide to terminate your access, our agreement will end. Any refund decision will be at my sole discretion, based on your conduct and the level of Service already provided.
10.6. Either of us may terminate this agreement with immediate effect, by giving written notice to the other party, if:
10.6.1. one of us commits a material breach of these Terms and, if the breach is capable of remedy, fails to remedy it within 14 days of written notice specifying the breach and warning of termination;
10.6.2. either of us becomes subject to bankruptcy, insolvency, or similar financial proceedings.
10.7. Upon termination for any reason:
10.7.1. your access to the Services (including any online content, groups, or social media accounts) will be removed, unless otherwise agreed in writing...
10.7.2. any outstanding Fees or other monies owed will become immediately due and payable;
10.7.3. any provisions of these Terms that are intended to continue beyond termination will remain in effect;
10.7.4. you must return or securely destroy any Content or Confidential Information belonging to me, upon request.
10.8. Termination of this agreement will not affect either party’s accrued rights, remedies, obligations, or liabilities as of the date of termination, including the right to claim damages for any breach existing at or before termination.
11. Unexpected Events
11.1. I will make every effort to deliver the Services to you but sometimes things may happen which are outside of my control (“Events”). Examples of Events can include, but are not limited to, acts of god, extreme adverse weather conditions, pandemics, industrial action, lock down, war or threat or preparation for war, terrorist attack, any act or omission of a telecommunications officer or third-party supplier of services, unexpected accident or illness. If an Event happens which causes a delay to the delivery of the Services then I will contact you as soon as I am able to confirm the details of the Event, the steps I am taking to mitigate the impact and when I expect to recommence delivery of the Services.
11.2. If an Event occurs which continues for longer than3 months then either one of us shall be entitled to terminate this Agreement by providing 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to any of our rights in respect of any breach occurring prior to termination. I will not be liable for any loss or damage suffered by you as a result of any delay caused by an Event and any refunds will be considered at my discretion.
12. Confidentiality
12.1. The protection of confidentiality is very important to me and that is why when you disclose or share any Confidential Information it will be kept strictly confidential and not communicated, disclosed or otherwise made available to others, without your consent, unless provided for in these Terms.
12.2. Where I disclose any Confidential Information to you, you agree that it belongs solely and exclusively to me and that you will not disclose, communicate, reproduce or distribute it, or use it for your own benefit, whether personally or commercially and whether directly or indirectly;
12.3. For the purposes of these Terms, Confidential Information shall mean ideas, know-how, business practices, customer/client details, personal data, materials, therapeutic and coaching tools, content, data, software, documents, resources, video and audio recordings, presentations, downloads, podcasts, workbooks, methods, concepts and techniques, systems, plans, trade secrets, and other confidential and/or proprietary information (“Confidential Information”) and it excludes any information that was already known to either of us before it was provided, or where it was already in the public domain, created by either of us, or provided separately by someone else without any breach of these Terms.
13. Intellectual Property
13.1. For the purposes of these Terms, Intellectual Property shall mean all worldwide intellectual property rights whether registered or unregistered, registrable or non-registrable, including any application or right of application for such rights and shall include copyright and related rights, database rights, confidential information, trade secrets, know how, trade names, business names, trademarks, passing off rights, patents and rights in designs.
13.2. As part of the delivery of the Services I may provide you with materials, information, tools, videos, audio recordings, resources, documents, workbooks, data and other content (“Content”). You agree and accept that all Content remains my confidential and proprietary Intellectual Property and belongs solely and exclusively to me. You will be permitted to use any Content in connection with your use of the Services but it should not be copied, modified, reproduced, sold, shared, distributed, published, licenced, disclosed, or used for any reason, whether for commercial gain or not, without my prior written consent and nothing within these Terms constitutes a transfer of any Intellectual Property or a grant of a license or any right to use unless expressly set out in these Terms or where I have provided my written consent.
13.3. You may not, without my prior written consent, make any audio or visual recordings of all or any part of the delivery of the Services. You agree that I may make recordings which may include your image, voice, name and likeness during the course of the delivery of the Services, if Sessions take place on systems that allow for recording. Recordings of any Sessions will only be made available to you for the purposes of learning and development in accordance with the scope of the Services. You shall not distribute or share any recordings of the Services provided to anyone else.
13.4. Where you are provided with access to Content which contains Intellectual Property belonging to a third party, such as Women’s Centered Coaching, Rapid Transformational Therapy (RTT) and HeartHealing®. The use of that Content will be governed by that third party’s terms and you agree to only use that Content as expressly stated by me. In the event you wish to use such Content for any other purposes then it shall be your responsibility to seek consent to use that material. I will not be liable to you in respect of your use or attempted use of Content containing Intellectual Property belonging to a Third Party which goes against any guidance or advice I provide.
13.5. Please be aware that HeartHealing® is a method belonging to a third party and is protected by Copyright and TradeMark.
13.6. In the event of your breach of your obligations relating to Intellectual Property (including but not limited to the Content, my methods and HeartHealing®) then:
13.6.1. you shall immediately cease and desist the illegal use of such Intellectual Property upon receipt of such notice from me;
13.6.2. you agree that misuse may cause serious harm and I may seek legal remedies including an injunction; and
13.6.3. you shall indemnify and keep me fully indemnified for all such damages and losses sustained as a consequence of your breach of this clause 13.
14. Your Personal Data and how it is used
14.1. Personal data for the purposes of these Terms means any information which is capable of identifying another individual, as further defined within the US Data Privacy Laws.
14.2. Any Personal Data you provide will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the US Data Privacy Laws. I shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Services and to comply with any legal or regulatory requirements. For full details of how I process, use, collect and store your Personal Data please refer to my privacy notice which can be found at www.HeyLeahC.com/ www.leahcrescenzo.com
14.3. My obligations above and as set out in Clauses 12 and 13, shall not apply where it is necessary for me to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to these Terms, to allow me to obtain legal advice, where I have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because there is a safeguarding issue or concern or I reasonably believe you are at risk of danger to yourself or others. If there is a risk of harm to you or others, wherever possible, I will always seek to inform you of my concerns and agree on a support plan. If this is not possible, I will contact your named emergency contact and/or medical practitioner or any other appropriate and relevant authorities/individuals.
15. Reviews and Testimonials
15.1. If you share comments, information, content, photographs, graphics or images (“Client Content”) you are granting to me, free of charge, permission to use that Client Content in any way as part of my business services, which shall include advertising and marketing.
15.2. When sharing Client Content, you confirm that you have the legal right to share it and that it doesn’t infringe any third party’s intellectual property or other rights.
15.3. If you provide me with a testimonial, review or similar (“Review”) then by doing so you consent for me to exhibit, copy, publish, distribute, use on my Website or any of my pages, social media sites or in my advertising and marketing campaigns or email communications, your Review or part of your Review, as I reasonably require to lawfully promote my business. You can amend your consent at any time by email to Leah@HeyLeahC.com.
16. Liability
16.1. Nothing in these Terms shall limit or exclude my liability for death or personal injury caused by my negligence or for any fraudulent misrepresentation.
16.2. I shall not be liable (whether caused by me, my agents, employees or otherwise) to you for:
16.2.1. any indirect, consequential or special damages, losses or costs;
16.2.2. any loss of profits, business, data, reputation or goodwill or any such anticipated losses; 16.2.3. any failure to deliver the Services where I am prevented due to an Event or another reason beyond my reasonable control; or
16.2.4. any losses arising from your choice of Services or your use of the Services once delivered.
16.3. I warrant that the Services are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used.
16.4. Save for the warranty set out in the clause above, all warranties and representations are excluded to the fullest extent permitted by law.
16.5. My entire liability to you shall be limited to the amount of the Fee paid by you at the time loss is sustained.
16.6. Nothing in these Terms seeks to excuse or limit your legal rights as a consumer, where applicable. For further information concerning your legal rights please contact the FTC.
16.7. During the period that the Services are being delivered to you, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm me, my business or my reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity for me or my business.
16.8. In the event a dispute arises in connection with the provision of the Services which we are unable to resolve following my internal complaints process or otherwise by mutual consent, then we both agree to submit the matter for mediation by a CEDR accredited independent mediator. In the event a resolution is still not possible 30 days following a mediation decision then either of us shall be at liberty to commence legal action.
17. No Guarantee
17.1. When purchasing the Services you will have access to Content, methods, tools, therapies, people and support all designed to benefit you but it is your responsibility to take action and implement the necessary information received and/ or the skills or tools shared. Your success and any results are dependent on factors which are outside of my control and I regret that I am unable to guarantee that any particular results or success will be achieved.
17.2. I have made every effort to accurately represent the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Your individual results and experience will depend on many factors, including your background, dedication, desire and motivation which are all outside of my control and on this basis, I make no guarantee, representation or warranty with respect to the Services provided.
18. Contact between us
18.1. The Services shall be delivered by Leah Crescenzo. My business address is 113 Monroe St. Hoboken, NJ. Should you wish to contact me then you can email me at Leah@HeyLeahC.com or alternatively you can write to the postal address above.
18.2. If I need to contact you, I will use the email address you provide to me at the time you purchase the Services. If you change your contact email address it will be your responsibility to notify me so that I can update my records.
18.3. Any reference in these Terms to a notice shall mean a notice in writing sent by email to the email addresses referred to above. All emails will be taken as delivered 48 hours from valid transmission.
19. General
19.1. The failure of either one of us to actively enforce any provision of these Terms shall not constitute a waiver, diminution or limitation of any right.
19.2. In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
19.3. This is the entire agreement between us and supersedes all other negotiations, drafts, correspondence and discussions prior to its execution.
19.4. The rights of the parties to this Agreement shall be governed by the Federal Court System and we both submit to the exclusive jurisdiction of the Courts of the United States and the laws from time to time in force.
19.5. You agree that no other representations have been made to induce you into entering into this Agreement and no modification to the terms of this Agreement shall be effective unless in writing and signed by both parties.
19.6. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
By booking and/or accessing the Services through my website, you confirm that you have read, understood, and agreed to these Terms of Service.